Privacy Policy

Oniise is a trusted marketplace that connects individuals and organizations with verified independent service professionals for personal, household, business, and operational support services.

We are committed to building a platform based on trust, professionalism, accountability, and safety.

We collect information to provide secure and reliable services.

Account Information

Depending on your role, we may collect:

• Full name
• Email address
• Phone number
• Password (encrypted)
• Profile photograph
• Date of birth (where required)
• Preferred language

Identity Verification

To help maintain trust on the platform, we may request:

• Government-issued identification
• Selfie verification
• Proof of address
• Background check status (where applicable)
• Professional licenses
• Certifications
• Insurance documentation

These documents are stored securely and used solely for verification and compliance purposes.

Booking Information

When using Oniise, we collect:

• Service requests
• Booking history
• Addresses
• Appointment dates
• Messages related to bookings
• Service ratings
• Reviews

Payment Information

Payments are processed through trusted third-party payment providers.

Oniise does not store complete payment card information.

Depending on payment methods available in your region, we may collect:

• Transaction IDs
• Billing information
• Mobile money confirmations
• Invoice history

Device Information

We may automatically collect:

• Device type
• Browser information
• Operating system
• IP address
• Approximate location
• Cookies
• Usage analytics

This helps us improve performance and security.

Your information helps us:

• Create your account
• Verify identities
• Match clients with professionals
• Process bookings
• Process payments
• Prevent fraud
• Improve platform quality
• Communicate updates
• Provide customer support
• Meet legal obligations

Trust is at the core of Oniise.

We may use your information to:

• Verify identities
• Confirm professional qualifications
• Conduct fraud detection
• Investigate reports
• Suspend unsafe accounts
• Resolve disputes
• Improve platform safety

Oniise may use artificial intelligence to improve service quality.

AI may assist in:

• Matching professionals to jobs
• Scheduling
• Risk assessment
• Capacity planning
• Response prioritization
• Fraud detection

Final operational decisions may involve human review where necessary.

We only share information when necessary. Examples include:

Between Clients and Professionals

To complete bookings:

• First name
• Contact details (where appropriate)
• Service location
• Booking information

Payment Providers

Payment processing

Identity Verification Partners

Background verification

Identity validation

Compliance checks

Legal Authorities

Only when required by law.

We retain information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Prevent fraud

Certain records may be retained for accounting, tax, or regulatory purposes.

Depending on your jurisdiction, you may:

• Access your information
• Update your information
• Delete your account
• Request correction
• Request data portability
• Withdraw marketing consent

Some information must be retained for legal or security reasons.

We use cookies to:

• Keep you signed in
• Remember preferences
• Improve performance
• Understand platform usage
• Maintain security

You may disable cookies through your browser settings, although some features may not function properly.

We employ administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. While no system can guarantee absolute security, protecting user data is a core operational priority.

Oniise is intended for users who are at least 18 years old or the legal age required to enter into contracts in their jurisdiction. Individuals below that age may only use the platform through a parent, guardian, or authorized organization where permitted by law.

As Oniise expands across Africa and other regions, personal information may be processed in jurisdictions outside the country where it was collected. We strive to ensure appropriate safeguards are in place for cross-border data transfers.

Questions regarding privacy can be directed to:

privacy@oniise.com